Major new technologies such as 5G, IoT and AI / Machine Learning poised to drastically alter the scope of what is achievable in the B2B telecommunications industry, while simultaneously testing the agility and preparedness of larger CSPs.
At the same time, the aftermath of Covid has left its mark on people’s work habits and business customer expectations, which are increasingly matching those of consumers: e.g. using self-service channels, personalisation and access to a wider range of products.
The combination of these two elements has created massive opportunities for smaller telco players to venture into newly created territories before their larger competitors can.
CloudSense CTO Alex Fuller sat down for an interview with Total Telecom, to offer his thoughts on an exciting time for B2B telecommunications.